Communication at Paddington

Telephone:

If you have any clinical questions please book a telephone consultation to discuss. If it is an urgent matter, it may be triaged by a nurse. For emergencies please call 000.

Telehealth:

Telephone and Video consultations are available but please be aware some medical conditions will require a face to face appointment.

eHealth:

Your health summary can be uploaded to you MyHealthRecord at your request.

Email Policy:

Email communication is not a secure method of communication.

In some cases your documentation can be emailed with a password.

In all other instances consent of risks will be obtained verbally or implied if you have initiated the request.

Emails are not routinely checked.

Covid Policy:

If you have any clinical enquiries please book a consultation to discuss.

If you have any respiratory symptoms please do a RAT Test for Covid before attending. You will be required to wear a mask.

If you have tested positive to COVID please call and book a telephone consultation.

Key Policies

Reminders

Clinical Reminders:

Preventative Healthcare is an important aspect of General Practice.

You will receive reminders via sms for routine procedures, vaccinations and other follow up testing around the due date.

Appointment Reminders:

You will receive an sms to remind you of your upcoming appointments.

If you wish to opt out of these services please reply to the sms or inform a member of staff.

Your feedback is valued and encouraged.